Intake and Assessment Worker

📍 Alice Springs, NT
💼 Full Time (38 hours per week)
💰 $95,620.42 – $107,155.38 per annum + 12% Super + Salary Packaging + Retention Bonus

NPY Women’s Council is committed to building a respectful and inclusive workplace and strongly encourages Aboriginal and Torres Strait Islander people to apply.

Make a meaningful difference

Ngaanyatjarra Pitjantjatjara Yankunytjatjara (NPY) Women's Council is an Anangu-led organisation delivering health, social and cultural services across the Central Desert region of the Northern Territory, South Australia and Western Australia.

We are seeking a compassionate and motivated Intake and Assessment Worker to join our Domestic and Family Violence Service (DFVS). This is an opportunity to provide immediate support to Aboriginal women experiencing domestic and family violence while working within a supportive, trauma-informed and culturally safe team.

About the role

As an Intake and Assessment Worker, you will be the first point of contact for women seeking support through our Domestic and Family Violence Service. Working primarily via telephone and from our Alice Springs office, you will provide crisis intervention, risk assessment, safety planning, advocacy and referrals to women experiencing domestic and family violence.

You will work closely with DFVS Caseworkers and external service providers to ensure women receive timely, appropriate and culturally safe support.

Key responsibilities

• Provide trauma-informed and culturally safe support to women accessing DFVS.

• Undertake risk assessments and develop safety plans.

• Provide short-term crisis intervention, advocacy and referrals.

• Liaise with police, health services, child protection and other agencies.

• Maintain accurate client records using Communicare.

• Work collaboratively with the DFVS team and external stakeholders.

• Participate in supervision and reflective practice.

About you

To be successful in this role, you will have:

• Experience working in domestic and family violence or a related human services environment.

• Experience working with First Nations communities.

• Strong risk assessment and safety planning skills.

• Excellent communication and relationship-building skills.

• Strong organisational and time management skills.

• Sound computer skills, including experience using client management systems.

• A qualification in Social Work, Community Services or a related field, or equivalent experience.

What we offer

• Salary of $95,620.42 – $107,155.38 per annum (negotiable based on experience)

• 12% Superannuation

• Salary Packaging benefits

• Generous leave entitlements

• Retention bonus

• Optional six months' free accommodation in a modern, secure furnished share house in Alice Springs (subject to availability)

• Ongoing professional development and supervision

• Supportive, values-driven and trauma-informed workplace

Additional information

Due to the nature of this role, applicants are required to be female. This is a genuine occupational qualification authorised under Sections 14 and 31 of the Anti-Discrimination Act 1997.

The successful applicant will be required to obtain and maintain:

• National Criminal History Check

• Working with Children Check (where applicable)

• Current Australian Driver Licence

• First Aid Certificate (or willingness to obtain)

Some travel to remote communities and occasional overnight stays may be required.

Apply now

If you are passionate about supporting Aboriginal women and want to make a meaningful contribution within a respected, community-led organisation, we'd love to hear from you.

• Please apply here and submit both a comprehensive covering letter and resume.

• To view the full position description, please click here: PD_Intake and Assessment Worker

• For further information about the role, please contact Rhea Jacob, South Australia Team Leader, Domestic & Family Violence Service on (08) 8958 2374.

Applications close Friday, 31 July 2026.

Please note that applications may be reviewed and shortlisted as they are received. Interviews may be conducted prior to the closing date, and the position may be filled before 31 July 2026 if a suitable candidate is identified.

We encourage interested applicants to submit their application as soon as possible.