Refund policy
We have a 30-day return-for-exchange policy, which means you have 30 days after receiving your item to request a return. We do not offer refunds on items unless damaged or faulty.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (undamaged and not faulty, with any tags still on), and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can contact us for any return questions at enquiries@npywc.org.au. Please include your order number in the email.

