Useful Links

Complaints and other support services for clients and carers

Click on the links below for details.


  • People with a disability: a national disability rights and advocacy organisation
  • Complaints Resolution and Referral Service: A complaints resolution service for people using Australian Government-funded disability employment and advocacy services
  • Carers Australia is the national peak body representing carers in Australia. This site links to individual state organisations

South Australia

  • Health and Community Services Complaints Commissioner (HCSCC): helps service users, carers and service providers resolve complaints about health and community services, when a direct approach to the service provider is either unreasonable, or has not succeeded.
  • The Disability Advocacy and Complaints Service of South Australia (DACSSA): provides a service through which specific disability based grievances can be addressed with the appropriate people or organisation concerned.
  • The Brain Injury Network of SA: provides support, information and assistance to people who have experienced brain injury and their relatives.
  • Aged Rights Advocacy Service (South Australia) ARAS : an independent, rights based organisation that aims to promote and protect the rights and wellbeing of older people, through the provision of information, education, support and representation.

Northern Territory

  • NT Health and Community Complaints Commission (HCSCC) provides a free service to Northern Territorians to resolve complaints about the provision of a health service or community service
  • Disability Advocacy Service – Alice Springs: assists people with disabilities in Alice Springs and Tennant Creek obtain their rights through our advocacy and promotional services

Western Australia

  • Health and Disability Services and Complaints Office (HaDSCO): independent statutory authority providing an impartial resolution service for complaints relating to health or disability services provided in WA. This service is free and available to all users and providers of health or disability services.
  • People With Disabilities Western Australia (PWdWA) is the peak disability consumer organisation representing the rights, needs and equity of all Western Australians with physical, intellectual, psychiatric or sensory disability via individual and systemic advocacy.
  • The Individual Disability Advocacy Service forms part of the Sussex Street Community Law Services. It provides advocacy services to people with disabilities, their family members and carers in the regional areas of the Mid West, Goldfields/Esperance and the Great Southern areas of Western Australia
  • Advocare assists aged clients of both residential and community care to understand their rights and make any necessary complaints about the care service they receive. They are also available to help older adults who are experiencing elder abuse.