Policies for online shopping

Terms and Conditions of Sale

Please read these Terms and Conditions carefully. 
Company Information Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council Aboriginal Corporation (NPYWC)
ABN – 77 902 127 562

All prices are quoted in Australian dollars (AUD).   All transactions are processed in AUD.

Shipping and Delivery
Policy We deliver products Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 8 89582345 to enquire about a special order. We charge a flat rate of $10 for postage and handling per order which will be added to the order total before checkout. Orders are dispatched within 7 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. All packages are posted via Registered Australia Post.

Customer Service Policy
NPY Women’s Council is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do

Privacy Policy
NPY Women’s Council is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We only use this information to identify your orders. NPY Women’s Council uses cookies to allow you to login and purchase items on our website. Cookies sent to your computer from NPY Women’s Council only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order , after completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council Aboriginal Corporation (NPYWC) your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre accounts@npywc.org.au

Applicable Laws
These Terms and Conditions of Sale of artworks by NPY Women’s Council are subject to laws applicable in the Northern Territory of Australia.